Subscription Policy

1. Subscription Service

Miss You Box provides recurring monthly care packages containing a surprise selection of items. Each box may include treats, comfort and self-care items, fun surprises, and personal connection items. Because each box is curated as a surprise, the specific items and contents may vary from month to month.

2. Subscription Billing and Automatic Renewal

By subscribing, you authorize Miss You Box to charge your selected payment method the subscription price shown at checkout on a recurring monthly basis. Your subscription will automatically renew each month, and you will continue to be charged the applicable subscription price until you cancel. The subscription price, billing frequency, and any applicable shipping charges or taxes will be displayed at checkout before you complete your purchase.

3. Cancellation

You may cancel your subscription at any time before your next billing date through your customer account or by contacting us at missyoubox@gmail.com. Cancellation will prevent future recurring charges. If you cancel after a monthly payment has already been processed, the cancellation will generally apply to future billing cycles. A box that has already been charged, prepared, or shipped may not be eligible for a refund.

4. Failed Payments

If a subscription payment fails or is declined, Miss You Box may attempt to process the payment again using the payment method on file. If payment cannot be successfully processed, we may pause or cancel the subscription until payment information is updated and the applicable payment is successfully completed.

5. Shipping and Delivery

Subscription boxes are shipped monthly to the address provided at checkout. Customers are responsible for providing an accurate and complete shipping address and for updating the shipping address before the applicable monthly billing and fulfillment cycle. Miss You Box is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete address information provided by the customer. Shipping times may vary based on the shipping carrier and destination.

6. Box Contents

Subscription boxes are surprise boxes. Contents will vary and may include different products from month to month. We may substitute items when necessary due to product availability, seasonality, shipping conditions, or other circumstances. The specific items included and the overall experience of each box may vary.

7. Food, Allergies, and Dietary Restrictions

Some boxes may contain food products and ingredients that could cause allergic reactions. Customers and recipients should review product labels and ingredient information before consuming any food products. Miss You Box does not guarantee that subscription boxes can accommodate specific allergies, dietary restrictions, or food preferences unless expressly agreed to in writing before the order is placed. If the recipient has food allergies or dietary restrictions, please contact us at missyoubox@gmail.com before ordering to determine whether we can accommodate those needs.

8. Damaged or Missing Items

If your box arrives damaged or items are missing, please contact us at missyoubox@gmail.com within 15 days of delivery. We may request photos or other information to help us investigate and resolve the issue. Depending on the circumstances, Miss You Box may, at its discretion, provide a replacement item, replacement box, store credit, refund, or another appropriate resolution.

9. Refunds

Because subscription boxes may contain curated products purchased specifically for each shipment, subscription payments are generally non-refundable once the box has been prepared or shipped. Any refund requests will be reviewed on a case-by-case basis. This policy does not limit any rights or remedies that may be available to customers under applicable law.

10. Changes to the Subscription

Miss You Box reserves the right to modify subscription pricing, box contents, shipping schedules, or other aspects of the subscription service. If a change affects future subscription charges, customers will be provided notice when required by applicable law. Any price change will apply to future billing cycles and will not change the amount already paid for a completed billing cycle.

11. Governing Law

These Terms and Conditions will be governed by the laws of the State of Utah, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

12. Agreement

By purchasing a Miss You Box subscription, you acknowledge that you have read, understood, and agreed to these Subscription Terms & Conditions.

Questions?

Contact us at: missyoubox@gmail.com