Cancellation policy

Purchase Options & Cancellation Policy

Purchase Options

Miss You Box offers several ways to purchase care packages, including one-time purchases, custom care packages, and subscription options.

One-Time Purchases

One-time purchases are charged in full at the time the order is placed. Once an order has been processed or shipped, it may not be canceled.

Custom Care Packages

Custom care packages are created based on the selections made by the customer. Because these boxes may be assembled specifically for each order, changes or cancellations may not be possible once the order has been processed.

Subscription Orders

Subscription orders are automatically renewed according to the selected subscription frequency. Customers may manage or cancel their subscription through their account or by contacting us.

To avoid being charged for the next subscription order, cancellations must be made before the next scheduled billing date.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests; however, orders cannot be canceled once they have been processed or shipped.

Subscription Cancellations

Subscription cancellations will take effect before the next scheduled billing cycle, provided the cancellation is completed before the next charge is processed.

Canceling a subscription does not automatically cancel or refund an order that has already been processed.

Refunds

Refunds are handled according to our Return & Refund Policy. We do not provide refunds for orders that have already been processed or shipped unless the order qualifies under our Return & Refund Policy.

Last Updated: July 2026