Refund policy

Return & Refund Policy

We want every care package to arrive safely and bring a little joy. If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item:

1. Contact us within 7 days of delivery.
2. Please include your order number and photos of the damaged or incorrect item and packaging.
3. Do not return any items without contacting us first.

After reviewing the issue, we may offer a replacement or refund for the affected item(s), depending on the situation.

Returns

Due to the nature of our products and the personalized nature of our care packages, we do not accept returns for reasons other than damaged or incorrect items.

Refunds

Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

If you have a problem with your order, please contact us—we're happy to help!